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Is it possible that Jira automations fail randomly?

Our teams have several automation rules and lately we have been having some of them failing. The failure is not on how the rule is written because it actually says in the log that the edit has been done, yet the issue doesn´t show the change. 

For example: When "X" creates an issue, a label "X project" is added.
The rule is executed with no problem and the log seems perfect (including the statement that the editing happened) but then the issue doesn´t show. 

And in this case its happening that there are 3 labels to be included and maybe it says all three have been included but then only one shows up in the issue. 

Last but not least, it happens randomly. Sometimes it edits two of the three labels, sometimes all three, sometimes none.

We have already a lot of experience with automations and we have already checked if the rule was written incorrectly, if  there were any permissions issues but the rule is fine and within the same issue it can happen (the failure) randomly. 

2 answers

0 votes
John Funk Community Leader Jan 17, 2022

Hi Jonathan - Welcome to the Atlassian Community!

I don't think that automation rules fail randomly. There is always a reason - and that should show in your audit log for the rule. If it doesn't run at all and you think it should, then make sure the box is check on the rule Details page for Allow trigger rule. 

0 votes
Fabian Lim Community Leader Jan 16, 2022

Hi @Jonathan Berneman

Welcome to the community!

Maybe you have done this, but check the ticket's history as someone may have removed the labels by mistake.

The rule is very simple. I would also consider contacting atlassian support directly to see if they find any issues in your environment.



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