Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Invitation emails are not being sent/received

Looks like new users do not receive the invitation email to activate the Atlassian account.

Anyone experiencing the same or is it a setting that is turned off by accident.

 

 

2 answers

1 accepted

0 votes
Answer accepted
John Funk Community Leader Nov 12, 2019

Hi Ariane - Are you sure that the email account was actually setup and operational before the invitation was sent? We have run into that problem before. 

Hi John, 

 

Thnx for your response. I I believe it was already operational.

By now the issue is  resolved so unfortunatly I cannot reproduce the situation.

Maybe it had also to do with the outage that occured Tuesday.......

John Funk Community Leader Nov 14, 2019

Could very well be the outage. Glad you are no longer experiencing the problem though. Can you click on the Accept answer button so we can close this one out? Thanks!

0 votes

Hi John, Even I am facing the same problem. My colleague is not receiving invitation sent for a Repository for the last 4 days. I have been re-sending the invitation for the last 4 days now. The email account is a hotmail account and is operational now. May be when I sent the invitation for the first time the hotmail account was not operational but it was active and operational later as we are able to send and receive emails to and from this new hotmail account from other email accounts.

But not receiving emails from Bit bucket. Please look into this issue urgently.

 

Thanks.

John Funk Community Leader May 18, 2020

Hi @mobiledev3  - Welcome to the Atlassian Community!

My experience has been that if the email account is not ready to receive emails when the initial invite goes out, then Atlassian will blacklist that account.

You will need to contact Atlassian Support to get them to remove the account from the blacklist. 

https://support.atlassian.com/contact/#/

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,431 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you