Our mother company has an on demand instance of JIRA where they record support issues coming in from internal and external customers. Our R&D division responds to development and 2, 3rd tier support issues. R&D would like to keep the autonomy of Ondemand while being able to respond to support tickets on the mother company. Here is what our requirements would look like:
This level of integration does not exist using JIRA's native functionality.
You can use Application Links and it's functionality between both the cloud and server instance as long as the server instance can be accessed via some public URL. If the server install has an SSL cert it must be signed by a major CA in order for the cloud server to accept it, self signed will not work.
As Boris has mentioned such level of integration does not exist using native functionality, but with some custom development it could be done, see https://developer.atlassian.com/static/connect/docs/modules/jira/webhook.html as a starting point... Basically you will need couple of plugins to be developed, one for on-demand with webhooks and another for your on-premise JIRA with custom jira plugin to do the job. Intersting task to solve :-) but the main prerequisite is to have your R&D JIRA accessible from internet (or having another server to be visible on internet that can play the proxy role for your R&D JIRA)
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs