Integrate JIRA Ondemand instance with on premises instance

Our mother company has an on demand instance of JIRA where they record support issues coming in from internal and external customers. Our R&D division responds to development and 2, 3rd tier support issues. R&D would like to keep the autonomy of Ondemand while being able to respond to support tickets on the mother company. Here is what our requirements would look like:

  • Ticket open in mother company project > creates a ticket in R&D
  • Ticket type edited in R&D > changed in mother company
  • Ticket comments in R&D > added to mother company
  • Ticket comments in mother company > added to R&D
  • Ticket status changed in R&D > changed in mother company
  • Ticket status changed in mother company > changed in R&D

1 answer

0 votes
Boris Berenberg Community Champion Dec 29, 2014

This level of integration does not exist using JIRA's native functionality.

You can use Application Links and it's functionality between both the cloud and server instance as long as the server instance can be accessed via some public URL. If the server install has an SSL cert it must be signed by a major CA in order for the cloud server to accept it, self signed will not work.

As Boris has mentioned such level of integration does not exist using native functionality, but with some custom development it could be done, see as a starting point... Basically you will need couple of plugins to be developed, one for on-demand with webhooks and another for your on-premise JIRA with custom jira plugin to do the job. Intersting task to solve :-) but the main prerequisite is to have your R&D JIRA accessible from internet (or having another server to be visible on internet that can play the proxy role for your R&D JIRA)

Thanks for this answer. It's a good starting point.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

823 views 5 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot