At "System" -> "Applications" I tried to install the JIRA Service Desk Application. But it failed.
Message:
An unexpected error occurred. Refer to the logs for more information.
In the Log:
2017-12-17 17:56:22,425 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs 10.0.8.6 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-12-17 17:56:22,462 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs 10.0.8.6 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.9.1' to version '3.9.1'
2017-12-17 17:56:22,466 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs 10.0.8.6 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-12-17 17:56:25,685 UpmScheduler:thread-1 WARN alexd 1050x2123x1 13gmnia 10.0.8.6 /rest/plugins/self-update/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
Hello,
thanks for the suggestion. Just as additional information.
I had the problem already last week. So I did a new attempt yesterday.
I did a new installation of JIRA Software 7.6.0 (installer on Linux CentOS) and imported a backup of the database (and restored attachments, logos, avatars).
After that i did a upgrade to JIRA Software 7.6.1.
-> Then I used the Button at "System" -> "Applications" and tried to install the Service Desk application.
Then the same problem occured.
Hi Alexander!
As a short term attempt to fix it, you could try clearing the add-on cache.
Cheers,
Gonchik Tsymzhitov
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