At "System" -> "Applications" I tried to install the JIRA Service Desk Application. But it failed.
An unexpected error occurred. Refer to the logs for more information.
In the Log:
2017-12-17 17:56:22,425 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs 10.0.8.6 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-12-17 17:56:22,462 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs 10.0.8.6 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.9.1' to version '3.9.1'
2017-12-17 17:56:22,466 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs 10.0.8.6 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-12-17 17:56:25,685 UpmScheduler:thread-1 WARN alexd 1050x2123x1 13gmnia 10.0.8.6 /rest/plugins/self-update/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
As a short term attempt to fix it, you could try clearing the add-on cache.
thanks for the suggestion. Just as additional information.
I had the problem already last week. So I did a new attempt yesterday.
I did a new installation of JIRA Software 7.6.0 (installer on Linux CentOS) and imported a backup of the database (and restored attachments, logos, avatars).
After that i did a upgrade to JIRA Software 7.6.1.
-> Then I used the Button at "System" -> "Applications" and tried to install the Service Desk application.
Then the same problem occured.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs