Installation of Service Desk fails on JIRA Software 7.6.1 Edited

At "System" -> "Applications" I tried to install the JIRA Service Desk Application. But it failed.


An unexpected error occurred. Refer to the logs for more information.


In the Log:

2017-12-17 17:56:22,425 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-12-17 17:56:22,462 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.9.1' to version '3.9.1'
2017-12-17 17:56:22,466 UpmAsynchronousTaskManager:thread-3 INFO alexd 1075x3278x1 yjw7fs /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-12-17 17:56:25,685 UpmScheduler:thread-1 WARN alexd 1050x2123x1 13gmnia /rest/plugins/self-update/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons



2 answers

0 vote
Gonchik Tsymzhitov Community Champion Dec 17, 2017

Hi Alexander! 

As a short term attempt to fix it, you could try clearing the add-on cache.

  • Stop JIRA
  • Go to <JIRA installation>/work
  • Move the files in that directory to a backup directory somewhere outside the installation (your home directory is a good one).  Do NOT delete the directory itself, only the content.
  • Go to <JIRA data>/plugins
  • remove the .osgi-plugins and .bundled-plugins directories to somewhere safe (your home again?)
  • Start JIRA and monitor the logs for errors




Gonchik Tsymzhitov

0 vote


thanks for the suggestion. Just as additional information.

I had the problem already last week. So I did a new attempt yesterday.

I did a new installation of JIRA Software 7.6.0 (installer on Linux CentOS) and imported a backup of the database (and restored attachments, logos, avatars).

After that i did a upgrade to JIRA Software 7.6.1.

-> Then I used the Button at "System" -> "Applications" and tried to install the Service Desk application. 

Then the same problem occured.

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