Thank you for reaching out to Atlassian Community!
Just to make sure that we are on the same page, I would like to confirm if the add-on that you are using is the Google Chat bot for Jira Cloud.
I'm asking because I didn't find an add-on called Hangouts Chat Jira Plugin on our Marketplace and also, on both sites you are a user, there are no Chat add-ons.
If possible, send us a screenshot of the entire page for us to see exactly the page that you are on, so we can try to replicate the same issue here. Just make sure to hide private information.
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