Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Information from one Project to another

We have a help desk that create request for issues.  Some can get resolved by the help desk but other need a JIRA ticket. That JIRA ticket will get created in a different Project with a link to the help desk ticket.  Is there a query that I can create in the help desk Project that show the other JIRA ticket that got created.  We want to show some Production issues.  



2 answers

1 accepted

With standard JQL you can implement this for very simple cases as Jack described it.

Standard JQL doesn't easily allow it but advanced linking scenarios can be implemented using our professional indexing service JQL Search Extensions.

You can for example show issues from other projects that are linked by your JSM tickets:

linkedByIssueProject = "My JSM project" and project != "My JSM project"

You can check out the full docs here.


I get this error message.  


Field 'linkedByIssueProject' does not exist or you do not have permission to view it.



Hey @Thomas Fritzen  it's only available if you install our app. The link is in my answer.

0 votes
Jack Community Leader Jun 14, 2021

Hi @Thomas Fritzen , are you using “create linked issue” to create a JSW issue for the JSM issue? If you use the following JQL you could find all JSM issues with links using this JQL…

project = myJSMproj and issueLinkType is not empty

you can then include the linked issues as a column in your results.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

119 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you