Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Indexing JIRA fails but why? Edited

Hello everyone,

 

I have been stuck with the problem that I can't index Jira for a few days now.

I have tried a few things and found the following three approaches online, but the solutions have not been able to help me.

 

https://confluence.atlassian.com/jirakb/troubleshoot-a-reindex-failure-in-jira-server-429917142.html

 

https://confluence.atlassian.com/jirakb/indexing-or-cloning-issues-in-jira-throws-indexing-completed-with-1-errors-718669171.html

 

https://confluence.atlassian.com/jirakb/full-reindex-failing-at-100-with-1-error-in-jira-1047548462.html

 

I run Jira as a server version in a Docker Swarm environment.

After everything didn't work, I upgraded from version 8.7.1 to 8.16. Unfortunately without success. The only thing that has changed is that in the new version I still see the tickets after the indexing gives an error. In the old version, the issues were no longer visible.

 

Of course I also tried to stop the instance and to remove the cache and the write.lock files. All without success

 

I would be very very grateful for any further ideas.

You can find the log-file attached.

 

Logfile: https://we.tl/t-DaUVN0G2UC

1 answer

1 accepted

1 vote
Answer accepted
Charlie Misonne Community Leader Mar 31, 2021

The errors in your log seem relatedto this post. Have you tried those resolution steps?

https://confluence.atlassian.com/jirakb/jira-reindex-fails-due-to-underlying-file-changed-by-an-external-force-998640570.html

The problem was that I run a gluster as the underlying NFS in my Docker cluster. Apparently there is a problem with the synchronisation of the gluster servers. After I had only one server running for test purposes, I was able to index Jira. Thanks for the quick answer

Charlie Misonne Community Leader Apr 01, 2021

Glad it worked out!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.7.1 and 8.16
TAGS
Community showcase
Published in Jira

Building a powerful Kanban dashboard in Jira with Great Gadgets app

Kanban is a popular agile framework suitable for both operations and development teams. It does not matter if you are a support team handling issues reported by customers, an internal service desk te...

54 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you