Thank you for contacting Tempo Support,
In order to track time off, vacation, and sick time, you can create internal issues for your organization, we have a document that might assist you with this:
Tempo Support Team
Hi @Sandra Carrillo ,
You might need to reach out to BigPicture about this as they are retrieving data from Tempo and displaying it in their product.
As Internal issues are simple JIRA issues that have an added label in Tempo, data added to these issues should be available in BigPicture in the same way as data of other issues.
The BigPicture team might be able to give you better information on how this can be done.
Their documentation mentions that Holiday schemes can be synced to them, but this integration is a BigPicture Enterprise feature (https://wiki.softwareplant.com/doc/all/administration/tempo-synchronization)
BigPicture retrieves Tempo data from 5 areas: Workload Schemes, Holiday Schemes, Teams, Team members, Skills, and Resources.
Considering the fact that the internal issues do not update Tempo Holiday Schemes, vacations generated in this way won't be synchronized with BigPicture. As internal issues are Jira issues, they will be displayed as a regular task.
If you want to get up-to-date data about your team's capacity or schedule your projects based on an assignee's working days, you can add vacations directly in BigPcture. Here you can find more info on managing absences in BigPicture.
I will gladly answer any questions you may have; just tag me.
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