In the new JIRA issue view external links don't render as hyperlinks

[keith potvin]

In the new JIRA issue view any external website links are not being rendered as a hyperlink and are instead being treated as regular text. (hyperlink meaning an underlined and blue clickable URL) This is occurring in the text field type of Default Text Renderer and it is only occurring in the new JIRA issue view but works completely fine in the old JIRA issue view. 

This is a bit of a pain as whenever we have tickets created by our helpdesk plugin (FreshDesk) there are ticket links that connect back to the original helpdesk issue with more information about the ticket. (Again, in the old JIRA Issue view these ticket links got rendered correctly as hyperlinks)

However, this behavior is not limited to URL links created by our helpdesk plugin as I've tried copy and pasting in new web links but these links are also being treated as plaintext as well. 

Anyone have any ideas why this is happening? 

[Daniel Ebers]

Hi @keith potvin

I remember a few discussions around linking behaviour from the last days here in Community - oddly, users reported a different behaviour which you can compare to what you are experiencing:

Is there a way to disable inline links
https://community.atlassian.com/t5/Jira-Software-questions/Is-there-a-way-to-disable-inline-links/qaq-p/1673119

Is is possible you are linking to a http-site instead of https? There were reports it is behaving differently then. Anyway, like Laura totally correctly stated - it would be best to check with support. Do you have by any chance a reply from them yet?

In the linked thread there is also a linked bug on jira.atlassian.com - you could check if there are any parallels in what you are seeing. For the moment I am wondering why it is the case that you are rather experience the opposite of what was reported so far. However, also having links not clickable is rather undesired.

Regards,
Daniel

[keith potvin]

I tried with both http and https but have had no luck with getting either of the two to showup as a hyperlink. 

As for talking to support I tried reaching out to them but they pushed back and said something about needing support contract info before they could even help? (I don't personally have access to that information as I'm not an admin in my company and am just a BA reporting the issue) 

[keith potvin]

Here's an example of what I'm seeing when in the new JIRA issue view 

[keith potvin]

Then here's an example of what I'm seeing when in the old JIRA issue view. 

[Laura Holton _ACE Rotterdam_]

Hi @keith potvin  👋

Hmm that does seem odd behaviour. I would recommend getting in touch with Atlassian Support so they can look into this potential technical issue/bug. To contact them and raise a support ticket head over here >> https://support.atlassian.com/contact/#/

I hope this helps but if you have any more questions then please ask away 😃

All the best,

Laura