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In JIRA, can I view members of a user group?

I inherited a project at a dynamically growing company, people are added and transfer to new teams often enough that I prefer to use groups to assign access to my project. I have 2 related questions:

1.  Can I view members of a user group? (Article https://confluence.atlassian.com/jirasoftwareserver073/managing-project-role-memberships-861256141.html tells me that I cannot edit them.)

2. Can I get notified when a user group is changed?

3 answers

Unfortunately, a user can't see who is in a JIRA group, you need Administrator privilege to do that.  And no notifications either on changes.

So, even the administrator of a project can't see the members of a group built for that project. They have to be a global admin to even see the member of the group for their project. That's completely insane.

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And... as a global administrator, I can't export a list of the members so I can at least email it to the project admin. I have to type in the names manually, just so the project admin can know who's in their project. wow.

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Basically, using groups as an administration aid is completely borked in JIRA at this time (2019), with no hope for the future. A project admin has no control over or visibility into who has access to their project if you've chosen to use groups to define access. Forcing a global admin to perform group administration for a project is a broken mechanism.

And even if you have a small enough user base to just go ahead and do it that way, the global admin has no ability to export a list for said visibility.

AND there is no way for a global admin to input more than one name at a time. A simple comma or semi-colon delimited list would suffice, but no, not even that.

 

Groups are broken in almost every way you could conceive.

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I guess there are a couple of workarounds here using the JQL;

assignee in membersof("group")

 

I.e. create a filter, then create a pie chart widget for it by assignee on a dashboard and you can get a list of users.

Or export the JQL results to excel and get unique values

 

All of which are crappy workarounds, hence me landing here trying to see if there was a better solution. 

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0 votes
Andy Heinzer Atlassian Team Nov 22, 2017

From within the project roles, you can't change/view the group memberships.  But If you are a Jira administrator, you can navigate to the System Gear icon in the top right of the screen -> User Management -> Groups for Jira Server.   If you're on Jira Cloud it's a similar location Gear/Cog Icon -> User management.

 

From here you can look at specific groups and see what users are members here.   If you're using Jira Server and your Jira instance is connected to an external user directory such as LDAP, it's possible that you might not be able to change the memberships for that group within Jira directly.  If that is the case, then this group originates from LDAP itself, and in turn you can only change that in the LDAP directory itself.  This is common to see in Jira Server setups because it tends to be easier to create users/groups by syncing to LDAP than it is to create all these accounts directly in Jira.

I don't know of a specific way you can get notifications when group memberships change in Jira.  However, by default Jira is using an Audit Log in order to keep track of user and group management.  Perhaps this can be useful to help track changes to accounts.

Regards,
Andy

Hi @Andy Heinzer ,

Is there an enhancement request that we can vote for to allow general project members to see other users in the project?

Thanks!
Laurie

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Andy Heinzer Atlassian Team Jul 29, 2019

Hi Laurie,

Yes, there are a few different requests that exist at the moment that are slightly different depending on platform and description:

Allow users to view group members:

and

Allow Project Administrators to View the Members of the groups Assigned to a Project Role:

I believe that either one of these, if implemented, would meet the specific request you have here.

- Andy

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Thank you Andy!

0 votes

I think there is an indirect way to find out members of a group; assuming every group member has at least one ticket assigned to them.

  1. Create & save a filter "assignee in (membersOf(abc))" to list tickets assigned required group.
  2. In dashboard "Add gadget" of type "Issue Statistics" or "Pie Chart" or "Two Dimensional Filter Statistics". Select saved filter for group and group by assignee.

Gadget will list all group members.

This is exactly what I suggested 6 months ago...

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