I'm trying to import my Jira Server/Software instance into Jira Cloud. I've consulted this technical guide. The guide is not particularly clear to say the very least.
Then I've exported per instructions (I think) and ended up with two ZIP files:
It's not clear whether I should have two files or combine jira-backup inside jira-data.zip. The documentation refers to a "snapshot" - what is that? There's no option to create a snapshot.
I then attempted to follow the import instructions:
No idea what to do next.
Thanks for any assistance.
I see that you put in a ticket with the Support Team. They will need to investigate what went wrong on that end and go from there. I have added notes to your ticket and once you get a resolution, if there is information that would benefit the community, e.g. missing steps from docs, etc. post the resolution here so others can benefit from the resolution as well.
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