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Import issue: jira is locked for import but no import could be found.

I am trying to export site from ( and import to the site ( I get below error.

"An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support."

Please advice


2 answers

0 votes
Prince Nyeche Community Leader Nov 04, 2020

Hi @Xorstack_dev 

You should contact support to help you here.

0 votes

Hello @Xorstack_dev ,

Thanks for reaching out and to look into this one for you we will need to get additional details not suited for the public forum, so I have created a support request on your behalf at the following link:

Please verify and add any additional details I missed as a comment on the request and a member of the Jira Cloud support team will follow up with you shortly.


I have the same issue and have been waiting for two days to get this fixed. Still waiting.

Same to me.
Import failed and now the space is not accessible.

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