Import CSV failed : user does not exist... but it's the project lead !

[Thibault Trinh Van Dam]

Hello.

I tried to import a list of tasks with the CSV Importer. Anytime Reporter or Assignee is sourced, the task creation fails.

I used the form first_name.lastname but I also tried with ID number and mail adress. Each time Reporter or Assignee is not empty, the import fails.
Even when R or A is... the Project Lead.

For a brief history, one of my teammates succeeded in importing these on 27th of June 2019. She tried today : same errors as me.

On the screenshot, you can see the error message when I tried to import with the form first_name.lastname .

Can somebody help us solving this mystery ?

Thanks,

TTVD

[LQ2 · Accepted solution]

https://jira.atlassian.com/plugins/servlet/mobile#issue/JRACLOUD-72811

it was mentioned (3 days ago) the planned release shall be “mid next week” 

the irony... a test mgmt tool with such a critical bug in their release.

[Thibault Trinh Van Dam]

The fix is now live !

https://jira.atlassian.com/browse/JRACLOUD-72811

I just tested and it works.

[Michael.gallaugher@ohiohealth.com]

I'm experiencing the same issue with Jira cloud.  It has worked in the past.  I tested several formats and received the same error with one exception.  

• Issue can't be created due to the error/s [ User 'first.last' does not exist. ]
• Issue can't be created due to the error/s [ User '5b8ee8axxxxxxxxxx37286b5' does not exist. ]
• Issue can't be created due to the error/s [ User '"first.last"' does not exist. ]
• Issue can't be created due to the error/s [ User '"first.last@domain.com"' does not exist. ]

In the one error message a key is displayed instead of the text value from the csv.  This tells me Jira does have the assignee but there is a defect in the logic.

Thoughts?

[Thibault Trinh Van Dam]

As you experienced, I had the same issue... and the same defect in the logic.

How can a user NOT exist and see its name replaced in the error text by the exact ID (proof that it exists) ?

By the way, is there anything to do to involve the Jira support in this excessively annoying subject ? I'm pretty new at this.

[hannah_worsley]

https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-507002

[Thibault Trinh Van Dam]

Hello.
Have you (already) posted a request ?
I cannot see this request (permission missing).
Can you update us on the feedback you received ?

Thks,

[hannah_worsley]

It's raised - just waiting approval from JIRA so hopefully will get some attention.

Would be good when its approved to get some upvotes to gain some attention!

[mfross]

We are experiencing the same issue; our imports also had worked previously but we are no longer able to import the Assignee.  Tried again this morning, still receiving the errors noted by the 2 other users.

[Hans Van Damme]

If you don't have too much assignees, this workaround can work: load the assignee name in the "label" field. Then, you can put a JQL filter on label, and assign the tickets assignee by assignee. I think this is a little more efficient than making separate uploads by assignee.

[Jakub Cígl]

This is not normal.....Atlassian omg is it so hard to fix it??

[hannah_worsley]

Same problem!

[hannah_worsley]

Is there a ticket for this?

[LQ2]

Seriously... spending hours troubleshooting this...

JIRA vendor must have changed something!!


I tried an invalid account say "First Last" :

• Issue can't be created due to the error/s [ User 'First Last' does not exist. ]

However when I try a valid account say "First.Last"

• Issue can't be created due to the error/s [ User '5bc076b54a8a24512aa89f6e' does not exist. ]

[Dawn Kirspel]

We've had the same issue.  I tried all of the things other posts suggested and same issue.  Hoping support jumps in with a resolution!