I tried to import a list of tasks with the CSV Importer. Anytime Reporter or Assignee is sourced, the task creation fails.
I used the form first_name.lastname but I also tried with ID number and mail adress. Each time Reporter or Assignee is not empty, the import fails.
Even when R or A is... the Project Lead.
For a brief history, one of my teammates succeeded in importing these on 27th of June 2019. She tried today : same errors as me.
On the screenshot, you can see the error message when I tried to import with the form first_name.lastname .
Can somebody help us solving this mystery ?
it was mentioned (3 days ago) the planned release shall be “mid next week”
the irony... a test mgmt tool with such a critical bug in their release.
I'm experiencing the same issue with Jira cloud. It has worked in the past. I tested several formats and received the same error with one exception.
In the one error message a key is displayed instead of the text value from the csv. This tells me Jira does have the assignee but there is a defect in the logic.
As you experienced, I had the same issue... and the same defect in the logic.
How can a user NOT exist and see its name replaced in the error text by the exact ID (proof that it exists) ?
By the way, is there anything to do to involve the Jira support in this excessively annoying subject ? I'm pretty new at this.
Seriously... spending hours troubleshooting this...
JIRA vendor must have changed something!!
I tried an invalid account say "First Last" :
However when I try a valid account say "First.Last"
If you don't have too much assignees, this workaround can work: load the assignee name in the "label" field. Then, you can put a JQL filter on label, and assign the tickets assignee by assignee. I think this is a little more efficient than making separate uploads by assignee.
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