Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Impact of merging / deleting accounts in Salesforce on JIRA ticket connection.


we are currently using the Service rocket connector and some users noticed, that if we merge account on Salesforce side, the connection that was made between JIRA ticket and Salesforce account is lost (the ticket on the JIRA side references the account that was deleted). Is there any way, how to avoid / fix this issue?

Thank you for any ideas :)  

1 answer

1 accepted

Hi Jana, 

Immanuel here from the ServiceRocket Support team.  We want to make sure the exact steps to replicate when merging the Salesforce Accounts and see if we can reproduce it locally.  Can you send us an email to and our support team will be in touch with you soon!

Thanks Jana.  Looking forward for your email. 


Hi Immanuel, 

Thank you for getting back to me. Yes, I will a send an email to the address you provided with the steps on SF side. 

Kind regards



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

429 views 19 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you