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If due date is 17th november for ticket then email should be triggered before 5 days .
can you please guide us how it will work.
Create an Automation Rule.
Select Trigger: Scheduled (daily) and add a query duedate >= 5d and duedate < 6d (It will get the result who due date is after 5 days)
Add Action: Send Email.
Hi @Madhuri Patil .
Welcome to Atlassian community!
Yes, this is possible, you can measure the timing with the help of SLA and ADD an Automation to send the email But I just want few inputs from you to give the solution properly.
Can you please explain in detatils what actual requriment..? I have configured the same like Once issue created the it will send the email If the Due date changed.