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I want to be able to not allow a ticket to be marked done, if there are subtasks still open

I want to be able to not allow a ticket to be marked done, if there are subtasks still open can this be done via automation?

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Esther Strom Community Leader Dec 04, 2020

It may be possible with automation, but I believe the most common way is with workflow modifications. 

In the workflow for the parent issue type(s), go to the transition that you want to block. In my screenshot, I'm preventing the parent ticket from moving to In QA if there are any subtasks open; you'd use whichever transition marks a ticket as Done.

parentTransition.pngAdd a Condition, then select Sub-Task Blocking Condition.

parentTransitionCondition.png

Then select which status (or statuses) your sub-tasks must be in in order to allow the parent to transition.

parentCondition.png

Publish your workflow, and that's all there is to it!

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