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I updated to 8.18 and the system now says "The product license you're using is not legitimate."

The product license you're using is not legitimate. Contact your license issuer.

see attached image

3 answers

I can't give you a better update than @Vicknesh Shanmugam  has

0 votes
Tommy I'm New Here Jul 05, 2021

We just received the same error message after upgrading to 8.18. Did you manage to work around it @Robert Goold ?

I don't have an answer as yet but the issue doesn't seem to affect the day to day usage so far

Like Nicolas Seronvalle likes this

Hey Tommy & Robert. 

I'm from Jira Server support team. So far, I was able to reproduce the problem only with Jira installed in Windows. Have both of you installed your Jira in Windows or Linux environment?

Tommy I'm New Here Jul 06, 2021

@Vicknesh Shanmugam We have our jira installed on a Windows 2019 server. 

Bug described here for others who may be googling this: https://jira.atlassian.com/browse/JRASERVER-72583 

Like # people like this

@Vicknesh Shanmugam my install is on a Windows 10 machine with SQL 2019

Thanks Tommy & Robert.

The https://jira.atlassian.com/browse/JRASERVER-72583 bug was raised by my colleague as part of the investigation. Our developers are currently looking into the bug and we will be sharing more information in the bug report when we have more information to be shared. We would recommend adding yourself as a watcher of the bug so you will be notified when there's an update to the bug.

From our observation, the warning does not break functionalities in Jira. Because of this, you may ignore the warning for now.

Like # people like this

Same issue here (windows based server). We are really badly hurt as our external users assume now, that we do not correctly license our software products. This give a real bad reputation! An patch is urgently needed.

Like Florian Schomakers likes this

Same issue for us.  Running on 2016 windows server JIRA DC and JSM DC

Having the same issue with Slack Connector for JIRA. Server 2016 installation.

Also same issue here on multiple windows based servers, hope the patch is on the way!

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