What is the support ticket? I have the same issue on Jira Cloud. If no work has ever been logged on a ticket, and I change the original estimate, then the old estimate is used for time remaining. The workaround is horrid (log a minute of fake work, then delete the work you logged, and check the box to define the work remaining, and set that to the (updated) original estimate. Jira is not smart enough to know that if no work is logged, when you change the old estimate you should also update the work remaining. (This was more easy to handle on Jira Server - because the remaining work fields was accessible.)
In summary, the response was that this is expected Jira behavior(PCS-24298)....
"The confusion here arises from the fact that updating “Original Estimate” the first time will automatically transfer to the “Time remaining” field, but subsequent changes do not, which seems to be the case here.
This is actually a Jira expected behavior. The idea behind it is that the *Original Estimate* field should be used as an estimation itself, meaning that you can use it to put a time you believe it'll take to complete work on the issue. Once you enter a value in this field for the first time, it'll then be copied to the *Time remaining* field. This is actually the field in which the time will be tracked as you log work on the issue.
Those fields are also a source of truth to a few reports. You can get, for example, a report to understand if the issues were completed within the planned time, if they exceed the estimation you had set, and so on."
I use Jira cloud and have similar issues.
1) "Time Tracking" added to sub-tasks cannot be adjusted if by accident the user typed in an incorrect value.
2) Time tracking shows up the total time from the sub-tasks on the main ticket, BUT the "Original Estimate" field does not show any added values from the sub-tasks.
The below screenshot is from the main ticket where the time logged is calculating from Sub-tasks but "original estimate" is not being calculated.
Hi, You can find more information on logging work here
Remaining estimated - Amount of time anticipated to resolve the issue after completing this unit of work. You can adjust this value using the following options:
In that case, just check if this option is selected when you log work.
Also you can check if the value is explicitly set for remaining estimate on create/edit screens.
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