I seem to be limited to 5 users in my Jira cloud Free version. The website says limit is 10.

Terry Medearis January 4, 2021

I am working with the free cloud version of Jira.  When I tried to create a 6th user, it says that I have reached the limit of users.  However, the Atlassian website (Jira Pricing - Monthly and Annual Subscription Cost per User (atlassian.com) says that the limit is 10 users.  How can I get to 10 users?

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3 answers

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Alberto Moreno
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April 1, 2024

The same is happening to me and as you can see I have only 6 users

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Monika Rani
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January 5, 2021

Hi @Terry Medearis ,

Welcome to the Atlassian Community!

Can you please go to user management and check how many users are there? 

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Prince Nyeche
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January 4, 2021

Hi @Terry Medearis 

On your user management hub, how many users can you count there?

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