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I need some advice on setting up a Jira instance in the Cloud.

Good day

I need some advice on setting up a Jira instance in the Cloud.

So the environment looks as per the below.

All developers within the organization attends the sprint planning meeting and all developers works on all systems.

There is one main project with three systems and various clients under the systems

  1. So the project for example will be FNB Bank
  2. System will be Sharepoint
  3. Client will be Telkom

What fields should I use for the System and Client for reporting purposes (and we are going to integrate with ServiceDesk as well).

Must my clients be my Epic’s?

What field should I use for my Systems?

Or should my system be my Epic and Client be my component?


Any suggestions please?

1 answer

0 votes
Jack Community Leader Mar 11, 2021

Hi Vanessa, based on what you have shared...

Use Components for systems

Create a custom drop down field for your Clients

once you start using JSM use Organizations for Clients

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