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I have installed jira on my local machine and now I am facing login issue.

thanu sai I'm New Here Dec 02, 2020

When I am trying to start Jira manually I am getting the below error. Please can someone help me on troubleshooting this issue?

Note: I hav tried with deleting lock file in home directory but no luck

03-Dec-2020 12:24:39.900 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
03-Dec-2020 12:24:39.948 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
03-Dec-2020 12:24:39.980 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 13035 ms
2020-12-03 12:24:40,242+0530 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from D:\Program Files\Atlassian\Application Data\JIRA\dbconfig.xml
2020-12-03 12:24:40,998+0530 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2020-12-03 12:24:40,999+0530 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.
2020-12-03 12:24:41,186+0530 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 115 MiB. Committed: 371 MiB. Max: 742 MiB
Non-heap memory : Used: 20 MiB. Committed: 49 MiB. Max: 512 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 135 MiB. Committed: 421 MiB. Max: 1254 MiB
---------------------------------------------------------------------------------

1 answer

0 votes

Deleting the lock file is only going to help if the problem is that you were already running a Jira and a new attempt to start a second one was made, and you forcibly kill one or both of them to get back to a clean start system.

You should do that anyway - try shutting down all Jira systems that might be running on the system, making sure you check your process monitoring to ensure that it is competely gone (service stopped in the service manager, and check the running processes to check there are no java processes running)

However, if a totally clean restart does not work, that is not the cause of the problem.  "Startup check failed" does not tell us why it is failing - you'll need to read further up through the log to see what is provoking that.

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