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I have a problem with the JIRA Software license

Hi
I have a problem with the JIRA Software license
At https://jira.winmed.pl/plugins/servlet/applications/versions-licenses I have a paid license.
I have the same key on my JIRA and it shows that it is inactive (trial) and will expire in 4 days

What am I doing wrong?

2 answers

Winmed,

Have you entered the license key and updated the license?

Victor

0 votes
Mirek Community Leader Oct 08, 2019

If any problem with license I suggest first check this documentation

https://confluence.atlassian.com/adminjiraserver0713/licensing-your-jira-applications-964984010.html

If there is any specific problem please share what exactly you are trying to do.

"An unexpected error occurred. Refer to the logs for more information."

 

where to look for logs?

Where-ever Jira's home directory (data directory) is, has a directory called "logs".  The first one to read is atlassian-jira.log

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