I have a problem with the JIRA Software license

winmed October 8, 2019

Hi
I have a problem with the JIRA Software license
At https://jira.winmed.pl/plugins/servlet/applications/versions-licenses I have a paid license.
I have the same key on my JIRA and it shows that it is inactive (trial) and will expire in 4 days

What am I doing wrong?

2 answers

0 votes
Mirek
Community Leader
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October 8, 2019

If any problem with license I suggest first check this documentation

https://confluence.atlassian.com/adminjiraserver0713/licensing-your-jira-applications-964984010.html

If there is any specific problem please share what exactly you are trying to do.

winmed October 8, 2019

"An unexpected error occurred. Refer to the logs for more information."

 

where to look for logs?

Nic Brough -Adaptavist-
Community Leader
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October 8, 2019

Where-ever Jira's home directory (data directory) is, has a directory called "logs".  The first one to read is atlassian-jira.log

0 votes
Victor Mutambuki [Mumo Systems]
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October 8, 2019

Winmed,

Have you entered the license key and updated the license?

Victor

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