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I get this message “check your connection” when I am trying to change story points on a story

Error: We couldn't set the story point value. Check your connection, then give it another try.

or see screenshot below: jira - check your connection.JPG

Any idea or suggestions would be greatly appreciated.

Thank you very much.

1 answer

0 votes
John M Funk Community Leader Jun 10, 2022

I Jess - Welcome to the Atlassian Community!

Can you try another browser type and see if the result is the same? 

Just restarted the device and using the same browser and it is working. Thanks.

Like John M Funk likes this

Hi John,

Good day!

When we tried to change the story points to any value like for example from 5 to 8, we will see the error from the screenshot I gave you but when we refresh the page of the browser then it was working. Looks like it is intermittent. Do you have any idea why this is happening?

Thank you.

Best regards,


John M Funk Community Leader Jun 14, 2022

So all you are doing is updating the field value and you get the error? Or are you doing other things like transitioning the issue? 

Yes, just updating the field value and got the error. Thanks.

John M Funk Community Leader Jun 14, 2022

I am still suspicious of the browser. Can you try another browser? Or try that browser with Incognito mode?

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