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I forget database id and password. How do I recover ?

I have jira 7.8.0 in my system. After upgrade to 9.1.0. Database not connected and unfortunately I forget the user id and password. How do I recover. Please help

2 answers

0 votes
Mayur Jadhav Community Leader Aug 07, 2022

Hello @Sanku Lahiri .

Hope you have taken the backup of the dbconfig.xml file which will contain the DBname, username, and password from which you can extract it.

 

Regards,
Mayur

Yes I have used same dbconfig.xml from backup in updated version but same error is showing. jira_error.png

Mayur Jadhav Community Leader Aug 08, 2022

Did you checked weather your database is running or not may be that could be the reason to get this error.

How do I check our database is running or not ?

Mayur Jadhav Community Leader Aug 08, 2022

@Sanku Lahiri have you installed Jira on Linux or Windows ??

Mayur Jadhav Community Leader Aug 08, 2022

Your database is in the same sever or different server.

You can check with 

systemctl status postgresql

or

status postgresql-9.6 status

 where postgresql-9.6 you can replace with your database version.

Please check status success is showing 

 

jira_postgrec.png

I am waiting please update on this.

Mayur Jadhav Community Leader Aug 08, 2022

I would suggest you to open support ticket with Atlassian Support.

I have already added a question to Atlassain Support thats why reply on that question.

Mayur Jadhav Community Leader Aug 08, 2022

This is Atlassian Community 

0 votes
Brant Schroeder Community Leader Aug 07, 2022

@Sanku Lahiri You should be able to just update it on the DB server and then update your dbconfig with the new password following the instructions found here for your specific DB https://confluence.atlassian.com/adminjiraserver073/connecting-jira-applications-to-a-database-861253039.html 

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