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I can't @someone in the JIRA comment

3 answers

0 votes
John Funk Community Leader Aug 01, 2019

Hi Geng - Welcome to the Atlassian Community!

Can you give us a few more details? Are you using Server or Cloud? 

What type of project is it - Service Desk, Next-gen, Classic, Business?

Are you not able to @ anyone? Or just certain people?

Hi,Funk. It's a Website in and it belongs to Service Desk.

i can't @anyone . you can see the below picture:


0 votes
Jack Community Leader Aug 01, 2019

Have you verified that the individuals you are trying to mention have access permissions to the project, either as an agent or collaborator.

Yes, all of them have access permissions to the project. I even can not @the person who comment in the same ticket just now .

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