I can't see customer portal in service desk project

to whom may concerned,

our team is new to jira, we hosted on ourself with both jira software and service desk add-on licenses, however, when I want to create a service desk like i did it on service desk 3.8.2 free trial version, there is no similarity like before, is there any way to create a service desk with type like it-help with customer portal view?

now I can only see two types when I create project?!

no more service desk default type?

how can I get customer portal back??

I can only create a software project and then manual change the category to service desk, but still no customer portal,

please advise us 


2 answers

1 accepted

1 vote
Accepted answer

well, after I set this com.atlassian.jira.plugins.workinghours property to true, and reboot system and jira, the service desk template recovered!

for the record, I used centos6.9 as base system to carrying jira.


Thank you for letting me know you were able to correct the issue!

I will mark your answer as accepted in case someone else runs into the same issue.



0 votes

Hi James,

Can you first go to Versions & Licenses on your instance and let us know what you see there in terms of your license information for Service Desk? You can censor out your SEN if you are uncomfortable posting that online.


You may find that you need to enable it there again. 



here is my sen


and I follow the instruction on:


but my database query only shows this below:

is there any thing can be fixed?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

205 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you