to whom may concerned,
our team is new to jira, we hosted on ourself with both jira software and service desk add-on licenses, however, when I want to create a service desk like i did it on service desk 3.8.2 free trial version, there is no similarity like before, is there any way to create a service desk with type like it-help with customer portal view?
now I can only see two types when I create project?!
no more service desk default type?
how can I get customer portal back??
I can only create a software project and then manual change the category to service desk, but still no customer portal,
please advise us
Can you first go to Versions & Licenses on your instance and let us know what you see there in terms of your license information for Service Desk? You can censor out your SEN if you are uncomfortable posting that online.
You may find that you need to enable it there again.
and I follow the instruction on:
but my database query only shows this below:
is there any thing can be fixed?
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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