I can't receive email notification about my updating

Joyce Guo March 18, 2024

Hello there,

I suddenly can't receive email notifications if I update one Jira ticket or add one comment. Is there any change that caused this?

 

Thanks,

Joyce

3 answers

1 accepted

0 votes
Answer accepted
Matt Parks
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 18, 2024

I'm guessing it looks slightly different in Cloud but, in Data Center, there is an option in your Preferences where you can configure whether you want to be notified when you make changes. By default, this is set to 'Do not notify me', so perhaps that setting got reverted to the default?

Joyce Guo March 18, 2024

Thanks, Matt. I recall that I did change this 'Do not notify me' flag before, but I couldn't find this setting now.

Matt Parks
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 18, 2024

If you go into your Profile, there is a 'Preferences' section. You should be able to see that value and, if you want to change it, there is a pencil icon. Note this is for Jira Data Center. I don't know if it looks different on Cloud.

Do not notify me.png

Like Joyce Guo likes this
Joyce Guo April 1, 2024

Thanks Matt. Since I didn't see this option in my Preferences, so I asked our admin to check and our admin said he didn't do anything and we got it back. Not sure what happened, but I can receive email notifications about my changes again now. 

Thank you again.

 

0 votes
Sreenivasaraju P
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 18, 2024

Hi @Joyce Guo ,

 

Please check the notification section under your profile, as shown below.

 

 

profile.PNG

Joyce Guo March 18, 2024

Thank you Sreenivasaraju for your reply, but I couldn't figure out the Notifications here can help my issue.

0 votes
Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Joyce Guo and welcome to the Community,

are you the Jira Admin? There is a feature called "Notification Helper" in the Administration where you can check notifications for a specific user on a specific issue. 

Can you check whether you *should* receive notifications? Maybe something has changed.

I guess you haven't changed personal notification settings? There have been some updates to those recently so there may have possibly been changes in the default setting so worth checking.

Joyce Guo March 18, 2024

Thank you, Rebekka. I am not a Jira Admin. I will ask our admin to check. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events