I can't get verify code

trongct
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March 20, 2024

Hi, please help me with my verification code. I can't get the email to get the code while I press resend code.
Screenshot 2024-03-21 081747.png

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Carlos Garcia Navarro
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March 20, 2024

Hi @trongct ,

Welcome to the Community! And sorry that you're experiencing these issues! As described here:

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-identity-verification/

, have you tried to:?

  • Check your spam/junk folder for an email with the subject line: Verify your identity.

  • Resend the code using the link Didn’t get the code? Resend it.

  • Check that your company isn’t blocking emails.

  • Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.

Are others users experiencing the same issue?

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