I can't download Zip file attachment from JIRA ticket?

Mutha_ Poonam March 31, 2024

I am not able to download Zip file from JIRA ticket. Even when I click on 'Download all' option, it gives me error for the same ticket. See below:

Am I missing some permission on my profile?

 

Jira error.PNG

3 answers

0 votes
Bill Sheboy
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March 31, 2024

Hi @Mutha_ Poonam 

That appears to be related to "Enable ZIP support" being disabled, which seems to give an incorrect error message: https://jira.atlassian.com/browse/JRACLOUD-80321

Please check with your Jira site admin to learn if the setting is disabled:

https://support.atlassian.com/jira-cloud-administration/docs/configure-file-attachments/#Edit-attachment-settings

Kind regards,
Bill

0 votes
Mutha_ Poonam March 31, 2024

The issue is observed with only Zip file in different browser (tried Chrome, Edge). Incognito mode login is throwing error due to company policy. Tried on company laptop. No other device available.

Size of Zip file is 13 Kb. 

 

0 votes
Stephen Wright _Elabor8_
Community Leader
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March 31, 2024

Hi @Mutha_ Poonam 

Does this happen for all issues with attachments, or just this one issue?

---

I would try some simple things first - can you try...

  • Different issue(s)?
  • Different browser(s)?
  • Different device(s)?
  • Incognito Mode?

...and see if this works?

---

Are the sizes of the attachments >1GB? If yes, it also could be this bug - JRACLOUD-80398 

Ste

Mutha_ Poonam March 31, 2024

The issue is observed with only Zip file in different browser (tried Chrome, Edge). Incognito mode login is throwing error due to company policy. Tried on company laptop. No other device available.

Size of Zip file is 13 Kb. 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 31, 2024

Hi @Mutha_ Poonam 

Does it happen on other issues with zip files? Or just this one?

Ste

Mutha_ Poonam March 31, 2024

It happens with other issues as well.

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