I can't access to the "View all projects" screen

[Hızır Bilişim]

Hello,

Question itself is pretty self explanatory. Whenever I try to access view all projects screen, I get an error saying "Oops - an error has occured"

We are just starting to use Jira as a company, we tried deleting and redownloading Jira a couple of times on few different systems, but evet just after we set it up, we still get the same error.

Any help is appreciated.

[Zita Bagi]

Hi, do you have administrator access? Do your colleagues have the same problem? Do they have admin access? Have you maybe edited a global permission scheme?

[Hızır Bilişim]

Hi, I do have administrator access and all of my colleagues have the same issue. We downloaded and reinstalled Jira from scratch and the issue still persists on a freshly installed Jira. 

[Zita Bagi]

If you create a project, and have access to the project itself, you should be able to search for it using the Search field in the top right corner. Does that work?

[Hızır Bilişim]

Yes that field does work, as you said I have access to the project itself and there are no problems about the workflows, the issues etc. This isn't a critical problem, but a minor inconvenience, I just found it weird not being able to access a menu even on a freshly installed Jira, and I thought this issue may give birth to some other bigger problems later on, so I should figure this out as soon as possible. We are still using the trial version by the way, would that effect any of the functionalities?

[Zita Bagi]

If the permissions are really ok, this might be caused by some setting on the server, some customization, I wouldn't be able to tell, I have never had server access so far. I'd suggest contacting the vendor, Atlassian Support, they provide support even if you have a trial version.

[Zita Bagi]

I found one other topic like this

https://community.atlassian.com/t5/Jira-Software-questions/Jira-quot-View-All-Projects-quot-Page-not-working/qaq-p/903515

[Hızır Bilişim]

Will do, thank you for your help!

And I did find that other topic as well, but sadly it wasn't really useful for me, since it wasn't exactly the same problem.