I am trying to upload files on our Jira however is giving me internal service error. What I've done so far is to delete old audit log files to check if that is a storage issue but is not.
I've tried restarting jira several times still same result.
For this, I’ll start with the following:
Share the errors seen with us or search google and we will be happy to help further.
Hi @Ismael Jimoh
Thank you for the response. However, when I check in the logs it is not reflected there which is weird for me.
What I've done so far is to delete old log files to free up the memory since I was thinking that this might be a storage-related issue. Also, tried restarting the server multiple times but no luck.
When I ran the developer tools, here's the POST log that I am able to see
That is quite weird as this makes it harder to discern.
Can you check that:
To be honest, I am not sure why once again. If we could see an error in the log, it’ll definitely help.
This is quite odd then.
I am unsure what else could lead to this behaviour.
In the end, this is making a rest API call and a 403 means either the user doesn’t have the permission to add an attachment or if adding attachments is disabled.
Could you go to the advance attachments as described here: https://confluence.atlassian.com/adminjiraserver/configuring-file-attachments-938847851.html
Ensure Allow attachments is turned on at least here and if it is also try increasing the limit if it is less than 10MB(the application would normally throw attachment size limit exceptions here but just to rule out this as well).
Also as suggested by @Suhas Patil @ensure JIRA is running by the JIRA user.
Are you getting issues only for attachments? or any other operations too?
Permissions look alright but have ensured the user running the Jira service is jira and not root or any other user? Pls check that first by ps command.
One more question, while deleting the log files, was Jira down or running?
You might wanna try restarting Jira by deleting the cache, it is also possible that the cache is broken but that happens when you delete stuff while Jira is running.
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events