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I am not able to paste license in my JIRA license

Hello

I have license (Jira Software (Server), Starter License, SEN-) .I am not able to access marketplace install liceses .also not able to paste license

4 answers

0 votes
Alexis Robert Community Leader Feb 20, 2019

Hi @Digi Vine , 

 

what exactly prevents you from applying the licence ? you should be able to navigate to the Licencing menu and paste your key there, as shown in the documentation here.

 

Let me know if you have any issues, 

 

--Alexis

In step 4 of given documentation there is no license and also If I click on paste license there is no response from website 

Annotation 2019-02-20 224131.jpg

Alexis Robert Community Leader Feb 20, 2019

Hi @Digi Vine ,

 

do you at least get the box to paste the licence when you click the link or nothing happens ? Have you maybe tried with another browser ? 

 

Otherwise, you will need to check the application logs, this page explains how to get the logs. You will need to connect to your server to get those.

 

Let me know if you have any questions, 

 

--Alexis

Hi,

I'm experiencing the same issue. Was there any resolution? Not sure what to look for in the logs...

I am experiencing the same issue as well. Any help would be appreciated. Thanks.

Hi

it's a browser related. Try to change browser, I have had the same issue.

 

br./Frank

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