I am an admin and it says my account was deactivated, and I have no way to activate it.

Lauren Raimondi March 1, 2024

I'm an admin and unable to get in. I think I accidentally created a new account even though the email is the same and I shouldn't have been allowed to do that. However it says the URL from my old account still exists so I can't even properly create a new account. I don't have a SEN or EN number since I can't get into the account to create a ticket. We have a developer beginning in 2 days and really need this resolved asap. Please let me know what to do to reactivate. Thank you!

3 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2024

Hi @Lauren Raimondi 

I took a closer look at your account.  Your user account is not a site-admin of the only site you are currently a member of.  However it looks like you requested to reactivated Jira Cloud on this site over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2852067

Did this resolve the problem here?  Just checking.

Thanks

Andy

Lauren Raimondi March 4, 2024

Hi Andy, yes they were able to reactive it for me, thanks

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0 votes
Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 2, 2024

Hi @Lauren Raimondi ,

I've tagged Atlassian Escalation in this thread, they should be able to help you out in this situation.

Lauren Raimondi March 4, 2024

Thanks so much, we got it fixed!

Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Glad to know it worked

@Lauren Raimondi please can you mark the thread as Accepted that fixed your issue.

This Will help the other community members identify this as Answered

0 votes
Zoey Wang
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 1, 2024

Hi @Lauren Raimondi 

Ask your billing contact to reach out to Atlassian for reactivation if you are the only org administrator. 

 

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