I am a Project Admin and cannot add the field Environment

Enanoria_ Neo February 13, 2024

I am able to see Environment in the list of available fields to be added in the View Issue Screen. I've added it but it's not showing up in the form.Not sure if there is any other way to do it.

TIA!

1 answer

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Nic Brough -Adaptavist-
Community Leader
Community Leader
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February 13, 2024

Welcome to the Atlassian Community!

Check the "field configuration" for the project and issue type - the field may be hidden in there.

Enanoria_ Neo February 15, 2024

I don't see the Environment field in the list under Fields. However, I can see the Environment field (both system and text field) under Issue Types > Bug and able to add them but won't appear in the screen.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2024

Ok, we'll need to dig a bit more.

Are you on Cloud or Server/DC?  And is the project Team or Company managed?

If you're not sure of either of those questions, look to the bottom of the left hand column when you're in an issue or project view.  If you are on Cloud, it will say "team managed" or "company managed".  You won't see anything if you're on server/dc

Enanoria_ Neo February 15, 2024

I'm seeing version number so it must be server managed?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2024

Yes, definitely server/DC.

Can you check the "field configuration" for the project?  There will be an Environment field listed in there.

Enanoria_ Neo February 15, 2024

No Environment in the "field configuration"

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2024

You can not remove fields from a field configuration, they always list all fields.

I do not think you are looking at the field configuration.

Enanoria_ Neo February 19, 2024

I am looking at the Fields section under Project Settings. It is sorted alphabetically so I can't miss it out.

Just to reiterate, I am only a Project Admin.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2024

Ok, you're definitely not looking at the field configurations.

I think you are in a "team managed" project, where fields are defined individually by the project admins.  You'll need to add environment as a new field by clicking one of the options to the right of the fields display.

Enanoria_ Neo February 20, 2024

Now, I really don't know where to look at as the only places where I could see Environment are on Fields and Screens and neither of them is working for me.

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