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I am Org. Admin but still I get error while enabling the disabled account

prashantgera
prashantgera May 3, 2021

Hi 

I am Org. Admin but I am unable to reactivate the disabled account and get the below error message:

"This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account."

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Bill Sheboy
Bill Sheboy
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May 3, 2021

Hi @prashantgera 

For this one you may want to submit a ticket to Atlassian support directly.  You should be able to do that as site admin for a paid license: https://support.atlassian.com/contact/#/

Best regards,

Bill

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prashantgera
prashantgera May 4, 2021

Thanks Bill, I have raised a ticket 

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