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How to upgrade from trial period to paid ?


I am new to Jira Cloud. 

Our company bought "Jira Software" standard plan. 

In billing page I view "Jira Software FREE TRIAL".

After few hours work with jira I found notification


Email notifications are off until 01/Feb/21

You've sent the maximum number of notifications in 12 hours for your plan. This limitation will be removed when you move to Standard/Premium (paid) plan after your evaluation period.


How can we upgrade free trial plan to paid .

Could you help us ? We really need this functionality .


4 answers

Just wanted to add to this thread we've experienced the exact same scenario with email notification limitations and we're limited by the DMARC verification for email requests which the documentation says goes away with the standard plan. We've entered the billing CC info and upgraded to the standard plan, but it seems that it doesn't really start until the 30 day period ends. We've filed a support ticket to see what can be done. 

Hi @OlefirenkoK 

You can manage your subscription via your Admin settings:

  1. On Jira, go to the cog icon in the top-right corner
  2. Press it, and select Billing
  3. On the left-hand menu in the next screen, select Manage Subscriptions
  4. In the list locate Jira Software (or Jira Core if you don't have JSW) and next to "Free" press the hyperlink Change
  5. Follow the instructions to upgrade to a paid plan

You can also manage other products - like Confluence, Service Management, etc - from this screen.


@Stephen Wright _Elabor8_  thank you very much.

Снимок экрана 2021-02-01 в 00.46.11.png


Sorry, but I didn't see any instructions after press "Change" button. 

Hi @OlefirenkoK 

I'm not so sure after re-reading your scenario above; I think it would be best to contact and request their assistance.


0 votes
Jack Brickey Community Leader Jan 31, 2021

Go into admin > billing > manage subscriptions and you should be able to change your plan.

@Jack Brickey  thanks. I see the next

Снимок экрана 2021-02-01 в 00.30.15.png

> Change 

Снимок экрана 2021-02-01 в 00.31.16.png


As I understood we already on Standard plan, but in trial period.
According to the notification above , we should use paid plan to get unlimit emails notifications.

My main question: How to terminate trial period and force start paid ?

Like Riaan Schutte likes this
Jack Brickey Community Leader Jan 31, 2021

I have never upgraded fro free as it wasn’t free when I signed up. It seems that your trial is still in effect and I agree with Stephen to contact support (billing center) for assistance. What I find interesting is that you have 135 users which I would not have thought possible in free trial. 

We have the same problem!

No way to end the trial and go straight to paid plan in order for emails not to be limited.

Same problem here. No option to force to use the paid plan.

Same here and support is not replying.

Hello, I'm facing the same issue, did you get any help?

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