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How to update Jira License key directly on the jira.service server

Olajide I'm New Here Feb 01, 2021

We have a problem with the Application tab on Jira. It is timing out and so we are unable to update the license.

Because license key is ablout to expire we need to update it ASAP. Is there a way to update the new license directly on the server hosting the Jira service, if so can the steps the shared.

Regards

Ola

2 answers

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Alexis Robert Community Leader Feb 01, 2021

Hi @Olajide , 

 

you should be able to update the license key directly in your database : https://confluence.atlassian.com/jirakb/manage-jira-server-license-using-database-queries-441746313.html

 

Let me know if this helps, 

 

--Alexis

Hi Olajide,

The license is held in the database and dbconfig.xml. Updating the license in both places should do it. Make sure the app is down when you make the changes.

The Application tab timeout is a problem that should be addressed and not bypassed. I recommend you address the tab and then update the license via the UI. Cheers!

Olajide I'm New Here Feb 01, 2021

Thanks Joshua, looks like only database credentials are stored in dbconfig.xml. Unless I am mistaken.

Daniel Ebers Community Leader Feb 01, 2021

@Olajidefor Jira your observation is true - license is stored in the database.

Thank you both! I must be thinking of Confluence. Cheers!

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