How to trigger a email notification when issue due date approaching

[Kui Yang]

I set due date for a issue, and I want to trigger a email notification when the due date approaching, how can I do that?

[Jack Brickey · Accepted solution]

You can use automation. 
trigger - scheduled daily rule

condition - JQL e.g. duedate <= startofday(-5d) and statusCategory != done

action - send email

[yueping tian]

For jira server 7.4.2 version, where is automation setting?

[John Funk]

For Server, Automation For Jira is an add-on. There is a free version called Lite or a full Paid version. 

This outlines the differences: https://confluence.atlassian.com/automation/getting-the-right-version-993924597.html

[Kui Yang]

Thanks Jack and John