How to show a custom field on an issue that is not populated

[Danielle Cantrell]

Hello,  I need to show a customer field on the issues screen even when it is not populated.  How do I configure the field to do that?

[Nic Brough -Adaptavist- · Accepted solution]

You can't do this on Cloud, it is done by code, there's no configuration for it.

Best you can do is to set a default, so that people will tend not to leave the field blank, but this does mean you'll end up with a lot of junk data lying around.

[Bill Sheboy]

Hi @Danielle Cantrell 

There are a couple of open suggestions to add this idea, which you may view and vote for:

Choose whether or not to hide empty custom fields from issue views

https://jira.atlassian.com/browse/JRACLOUD-2997

Option to show or hide empty Epic name and Sprints fields at the issue view screen.

https://jira.atlassian.com/browse/JSWCLOUD-16615

Best regards,

Bill