How to segregate comments in JIRA between customer & us?

[Amitava Mallick]

I have a JIRA Board which is customer-facing. The customer can see all comments of our internal developers, what they are doing, and so on.

Now I do not want the customer to see the internal developer's comments, but the internal developers should be able to see all comments on the JIRA board. Is there a way to restrict views of the comments based on internal users and external users?

Please advise and assist

[Kagithala Babu Anvesh]

In jira server version .

There is a symbol in comments 🔒 to hide.

I don't have idea about cloud , I'm using free version. So some features are not available for me

[Trudy Claspill]

Refer to this document for information on Restricting a Comment's visibility.

https://confluence.atlassian.com/jiracoreserver073/editing-and-collaborating-on-issues-861257335.html#Editingandcollaboratingonissues-addcommentsCommentingonissues

[Amitava Mallick]

How do we bifurcate between internal users and customers (external users)?

[Amitava Mallick]

[Trudy Claspill]

That visibility option is based on Project Roles. You would have to have a Project Role for your customers, and a separate Role for your internal Users. Then you would have to assign the individuals to the respective role. Or, assign them to separate User Groups defined for your Site, and assign the the User Group to the Role at a global level for your JIRA instance.

[Amitava Mallick]

Is there any kind of process document that I may refer to, that can help me?

[Trudy Claspill]

This document talks about creating and updating user groups:

https://confluence.atlassian.com/cloud/create-groups-and-update-permissions-744721627.html

These documents relate to project roles:

https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/

https://support.atlassian.com/jira-cloud-administration/docs/manage-project-role-membership/

https://support.atlassian.com/jira-software-cloud/docs/view-and-edit-project-role-permissions/

[Daniel Ebers]

Hi @Amitava Mallick

you can restrict comments to a specific role within your Jira project or a group.
Adding to the great information Trudy already has given I were able to find another document on this topic:
https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html

While it is for Jira Server I checked in my cloud instance it is still valid for Jira Cloud.

That means in summary of it all that you can restrict comments is the neccary role/group is created and filled with users. To do this please kindle refer to the links of Trudy.

Please be noted that you need to "enable" the Comment visibility to "Groups" separately using a Jira administrator account (this only needs to be done once) and clicking the radio button on "Groups & Project Roles".
Per default the visibility can only be restricted to "Project Roles" because the default setting is "Project Roles only".

Please check and let us know if you have questions.

Regards,
Daniel