Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to see logs for Jira add-ons?

Hi All,

How to check the logs for Jira add-ons? 

Example: I'm using JSU plug-in, I'd like to see where and all I used it.

 

2 answers

2 accepted

1 vote
Answer accepted

The default is to drop logging data into the application log, but that can be changed if you're willing to mess with log4j settings, or a particular app supports separate logging.

Also, you may find that an app only logs errors.  From memory, JSU logs global config change and errors, but not actions that are part of something and don't fail - so if you use a JSU post-function in a workflow, you won't see it log anything unless it fails.  The logs won't help you find out where you have configured most apps.

There are a few apps out there that can analyse some of your app usage and report back on where they're used, and some apps are good and actively tell you where you've configured them, so it's easy to get a list.

Hi @Nic Brough _Adaptavist_ 

Thanks for your kind information! 

Could you please suggest some app?

Thanks again.

Hi @Prabhu Prabhakar ,

To get the JSU usage statistics on your instance i.e., the list of workflows(including Inactive workflows) where JSU conditions, validators & post-functions are added, please run the below SQL query in your database :

select * from jiraworkflows where descriptor like '%com.googlecode.jsu%' or descriptor like '%ch.beecom.jira.jsu%';

Follow below steps to retrieve debug logs of JSU in Jira : 

  • Go to Administration -> Logging and Profiling.
  • Look for the link “Configure logging level for another package” and click on it
  • Add following entry for the Class/Package Names:
    com.googlecode.jsu
  • Select DEBUG for the New Level value and click Add entry.
  • Add the following entry for the Class/Package Names:
    ch.beecom.jira.jsu
  • Select DEBUG for the New Level value and click Add entry.
  • Perform any action.
  • Log statements are displayed in the standard Jira log file(atlassian-jira.log file).

When Jira is restarted, these packages will be removed from the logging level list and will have to be added again to get the debug information related to JSU configuration.

We have opened a support ticket in our JSU support portal to better track your request. However, we couldn't add you as the reporter. Please sign up using this link and share the username/id. We'll then add you as the reporter and confirm.

Thanks,

Suprija 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

269 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you