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How to retrieve multiuser field values in scriptrunner send custom email


Hi All,

I am trying to send a custom email using "Scriptrunner send custom email" template where I am retrieving values of some issue fields. I am able to it successfully for summary, description etc but not able to understand how I can do it for multi user field "Implementer". The code that I used below extracts the Username(id) rather than the Full Display name. Rest of other fields are working as expected.

When I use .getDisplayName() method it errors out. Could you suggest a solution for it?


The following Change request has been approved (Issue $issue).



Approved Window Start:
<% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Approved Window Start")) %>

Approved Window End:
<% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Approved  Window End")) %>

Change Implementer:
<% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Implementer")).getDisplayName() %>

2 answers

1 accepted

Hi @Veda Bhat,

I hope this solve your issue:

Change the last line as following:

<% out << ((issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Implementer")) as List<com.atlassian.jira.user.ApplicationUser>).collect { it.displayName }) %>


This worked! Thank you so much!!

Hi @Veda Bhat,

you should change the last line as following:

<% out << (issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Implementer")) as com.atlassian.jira.user.ApplicationUser).getDisplayName() %>

Thank you for you response! I tried modifying the last line as you mentioned above and got below error:

java.lang.NoClassDefFoundError: groovy/lang/GroovyObject
at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.mail.AbstractSendCustomEmail.constructMail(AbstractSendCustomEmail.groovy:240)
at java.lang.NoClassDefFoundError: groovy/lang/GroovyObject
at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.mail.AbstractSendCustomEmail.constructMail(AbstractSendCustomEmail.groovy:240)
at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail.super$4$constructMail(SendCustomEmail.groovy)

Hi @Veda Bhat,

your issue could be in the condition or in other sections of your ScriptRunner send custom mail. Please, could you report the configuration?


Hi @Andrea Pannitti

I do not have anything specified under Condition and Configuration section of "Scriptrunner Send custom email". The reason is I have added this as a post function to a transition in a workflow. Whenever this transition happens it should send this email to a distro list .

All other fields are retrieving accurate values as you can see in result window below except this one multi user field called " Implementer" which retrieves user names as id instead of full name:



send custom email template.PNG

Hi @Veda Bhat,

the problem was due to the fact that your custom field Implementer is a multi-user and not a single-user custom field. So, to solve the issue, look my last answer.

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