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How to restrict "services" to be in REPORTER field?

Hi everyone, 


In jira cloud, it appears that when you want to edit the reporter on a ticket, several "services" appears as users: 

Reporter as services.png


They are not users in: 

  • Managed account
  • User management


How to restrict them (without using properties on workflows...)? 



2 answers

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Answer accepted

I see the same thing in my instance.

I suspect it comes from allowing add-ons to create issues. This would be done in a Permissions Scheme by assigning the Create Permission to this role:

Screen Shot 2021-12-07 at 10.49.46 AM.png


I have not found a way to selectively specify which add-ons can create issues. And removing the Project Role from the permission in the Permission Scheme will block all add-ons from creating issues.

This post is related to this topic, but does not offer a solution.

Thanks for this answer!

Yep we can't do anything, unless delete them from the permission. Which can cause troublshooting

0 votes
John Funk Community Leader Dec 13, 2021

Hi Bastien,

The Reporter is automatically populated with the name of the person who created the issue. There are probably very few instances for when you need to change that value. What kind of problem is it causing you to have those values in an issue after it has been created? 

Hi John, I gave the exemple of "reporter", but we have the same things with "Assignee" :)

Like John Funk likes this

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