How to receive JIRA email notifications

I am hoping for some advice on how to bypass this issue. 

We are not receiving email notifications anymore (i.e when a new JIRA ticket is created and assigned to a user, the user does not receive an email etc.), since we changed our outgoing mail server email address to have 2-factor authentication. 

Is there a way to resolve this without removing the 2-factor authentication? 

Thank you

1 answer

0 votes
Alexey Matveev Community Champion Jan 23, 2018

Hello,

You should see the logs. You can find more information here:

https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

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