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How to raise a support ticket for Jira Server (not cloud)

I'm trying to open a support request, but on the form, it requires a public URL for our Jira install. But we are no migrated to cloud yet, and or Jira install is internal to our network.

 

I am logged in when trying this, and I see/select our correct license in the drop down for the product field. So it should be 'known' at that stage that I may not have an external URL.

 

Maybe I'm on the wrong screen or something. Any ideas for a solution?

1 answer

1 accepted

4 votes
Answer accepted
Jack Brickey Community Leader Dec 02, 2021

when you go to Atlassian Support and enter the ticket you should see the following. Be sure to select Data Center/Server.

2021-12-02_14-20-11.jpg

Ah, subtle! Thanks, I see it now and have booked an eye test.

Thanks for the reply Jack!

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