Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to migrate data of cloud Jira to Server Jira?

Dear team!

Currently we are migrating from cloud Jira to server Jira, and faced with problem during loading of our back-up file to new installed Jira.

System shows error: 

"There was a problem parsing the backup XML file at

/var/atlassian/jira/import/ No 'key' field for Issue 10152."

We have installed Jira Core ver. 8.0. The latest one that Jira offers to download is 8.1.

Can we migrate xml file from cloud version to server version 8.0?

We do everything according documentation mentioned here

but it still does not work.


Please support us.


1 answer

0 votes

Hi Roman,

The Document you linked is suited for migrating Server to Server, and the error "No 'key' field for Issue XXXXX" generally occurs when attempting to do a project import into a Server instance using a Cloud backup as covered in: 

As a referance Point check out this section of the project import documentation:

As covered in the article "You cannot import a project directly from Jira Cloud to Jira Server"  and gives additional details on the process you would need to follow, to do a project import if that is your final goal, but it does sound like your just trying to do a straight migration cloud to server from your description which is covered in this article "Migrating from Jira Cloud to Server applications"


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,461 views 5 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you