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How to merge two accounts (Old & NEW)

A site admin user has been using a account for certain period of time and had been added to certain groups. 

Now onwards, user started to use a different account which also given similar privileges and added to same groups as old one. 

To keep all notification active on new account, What would be the configurations needs to be done. 

Does it require merge action, if so, kindly advise how to proceed. 

Thank you.



1 answer

0 votes
Brant Schroeder Community Leader Mar 31, 2021

@Jira Admin Welcome to Community

Currently, it's not possible to merge Atlassian accounts. There is an open feature request raised in our external bugs/features tracking system. You can use the steps noted in the workaround instructions provided in the feature request.

I have also heard of users who submitted a support ticket to Atlassian to get a merge taken place.  I am not sure as to what Atlassian actually did.  You can submit that here and see what they can do for you.

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