Hello,
You need to change the workflow, which you use for your issues. You need to add the Blocked and Cancelled statuses. Then you just transtion your issues to the required status.
Thank you! Just did this. I'm surprised JIRA doesn't come with this out of the box.
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You are welcome!
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You can also use the Impediment Flag (found in the ... menu in each ticket).
This adds a nice visible flag on any board views, as well as right next to the status on the ticket.
Many add-ons require the use of this flag to calculate the duration of 'blocked' on a ticket.
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