Today when my team was enter in our project to start the day, we had a bad suprise! A screes saying: "Your Atlassian Cloud products are suspended. our subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details."
But when I click in these buttons i cant find the place to insert the credit card to turns the project on again.
All our team is off, and all the sprints are unvaiable.
Please, I need help from someone!
Thank you very much!!
Hi @João Rigueiral,
The admin environment does undergo changes every now and then and navigation there is sometimes influenced by that.
On a test site I have, I got to the billing details through the following steps:
Then, you land on a screen where you can add payment / billing details:
If you don't manage to proceed from there, do reach out directly to Atlassian support for further assistance.
Hope this helps!
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