How to insert payment method?

João Rigueiral August 25, 2022

Today when my team was enter in our project to start the day, we had a bad suprise! A screes saying: "Your Atlassian Cloud products are suspended. our subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details.

But when I click in these buttons i cant find the place to insert the credit card to turns the project on again.

All our team is off, and all the sprints are unvaiable.

Please, I need help from someone! 

Thank you very much!!

1 answer

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 27, 2022

Hi @João Rigueiral,

The admin environment does undergo changes every now and then and navigation there is sometimes influenced by that.

On a test site I have, I got to the billing details through the following steps:

  • Log into admin.atlassian.com
  • Select billing from the top level menu structure
  • Then click manage subscription for one of your products (e.g. Jira Software)

Then, you land on a screen where you can add payment / billing details:

Screenshot 2022-08-27 at 09.40.07.png

If you don't manage to proceed from there, do reach out directly to Atlassian support for further assistance.

Hope this helps! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events