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How to insert payment method?

Today when my team was enter in our project to start the day, we had a bad suprise! A screes saying: "Your Atlassian Cloud products are suspended. our subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to
View site bill to update your payment details.

But when I click in these buttons i cant find the place to insert the credit card to turns the project on again.

All our team is off, and all the sprints are unvaiable.

Please, I need help from someone! 

Thank you very much!!

1 answer

Hi @João Rigueiral,

The admin environment does undergo changes every now and then and navigation there is sometimes influenced by that.

On a test site I have, I got to the billing details through the following steps:

  • Log into
  • Select billing from the top level menu structure
  • Then click manage subscription for one of your products (e.g. Jira Software)

Then, you land on a screen where you can add payment / billing details:

Screenshot 2022-08-27 at 09.40.07.png

If you don't manage to proceed from there, do reach out directly to Atlassian support for further assistance.

Hope this helps! 

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