How to enbled desactivated unmanaged account

Serge Calderara February 26, 2024

Dear all,

Since 2 weeks now, we notice that 3 of our users account have been desactivated without any action from user side.

In order to try to see the account information impacted users try to go the the follwoing url :

Then if I am using my own login info, after login sucessfully I am redirected to Atlass home page ?

What is this new boring redirection ?

Usally the should allow me to manage my account as a single user

Thanks for help


1 answer

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Marc Koppelaar
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February 27, 2024

Hi @Serge Calderara 

You are directing them to there personal Atlassian account page, that does no mean that they are active on your Cloud instance

You need to check within Atlassian Admin on your Cloud if the user are suspended or deactivated.

You will need to activate them, so they are usable in your instance again.

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